Once an order is placed, please allow for 1-2 business days for our team to prepare and ship out your order. We do not ship out on holidays or weekends. Priority orders can be placed at an additional rate. All orders are shipping out from Vancouver, BC. For local orders, we have the option for local delivery within a 20km radius. At this time, we are only shipping within Canada & USA.
Pre-order items will ship out once the item is in stock. Any delays or changes to pre-orders will be communicated to the customer.
Once an order has shipped, you will receive a shipping confirmation email with a tracking number. This will be the best way to track the status of your order and its arrival date.
All orders within Canada and the USA are shipped using Canada Post.
Free standard shipping on all orders within Canada
Canada Post Expedited (2-8 Business Days) : FREE
Canada Post Priority (1-2 Business Days): Flat $12.00
Shipping costs will be calculated upon checkout.
Please note - Due to Covid-19 there may be delays in shipping
If you are local, we offer free local delivery to the shaded areas in the map below. When checking out, select “local delivery” and we will contact you within a business day to confirm a date and time for delivery. We offer local delivery Monday - Friday from 10:00 AM - 5:00 PM. If you would like to schedule a delivery outside of these times, please contact us and we will try our best to accommodate. If you are slightly outside of this radius, please contact us at firstname.lastname@example.org for options.
Taxes will be added according to your shipping address within Canada. For USA customers you may be charged for customs duties and taxes. You will be responsible for customs duties and tax payments.
Missing or Delayed Shipments
If a shipment is missing or delayed, please contact us at hello@shopsofine. Please allow 4-7 business days for us to investigate this matter through the carrier. We will either send a replacement order if the original order has become lost in transit or offer a refund on the original order. A solution will be offered on a case by case basis as every situation is unique. We appreciate your patience and collaboration while figuring out the best solution for you.
Damaged or Defective Items
If your order or parts of your order arrive damaged or defective please contact us immediately at hello@shopsofine. Before shipping to you, we meticulously examine each jewelry piece to ensure there are no damages. If your jewelry arrives damaged, please send us as many detailed photos of the damage or defect. Jewelry tags should still be intact for all jewelry that has arrived damaged. We will send you a return shipping label so that we can send a replacement piece to ship out to you as soon as we receive the damaged items back.
If you are unhappy with your order for any reason, please contact us at email@example.com with your order number and within 5 days of receiving your order to receive a full refund. All jewelry pieces must be unused and undamaged and with jewelry tags still intact. Once the item has been returned to us, we will thoroughly inspect the jewelry. If the jewelry arrives to us and is used and/or damaged or with no jewelry tags, we will not be able to offer a full refund and will either send the jewelry back to you or offer a discounted refund amount up to our discretion based on the damage. If the jewelry tags are not intact, we will not be able to issue a return. Return shipping costs fall on the customer. If any additional costs are incurred by Sofine Jewelry for duties & taxes, the difference will be deducted from the refund total. All refunds will be issued on to the same method of payment for the original order. Please allow for 3-5 business days for the refund to be processed and issued on your credit card statement.
If you are unhappy with your order for any reason, and it has been more than 7 days of receiving your order, we offer exchanges for up to 30 days after receiving your order. Please contact us at hello@shopsofine with your order number to initiate an exchange. All jewelry pieces must be unused and undamaged and with jewelry tags still intact. Once the item has been returned to us, we will thoroughly inspect the jewelry. If the jewelry arrives to us and is used and/or damaged, we will not be able to offer an exchange and will either send the jewelry back to you or offer a discounted exchange amount up to our discretion based on the damage. If the jewelry tags are not intact, we will not be able to issue an exchange. Exchange shipping costs fall on the customer. If any additional costs are incurred by Sofine Jewelry for duties & taxes, the difference will be deducted from the exchange total. Exchanges must amount for an equal or greater value of the original order. If you are unsure about which piece you would like to exchange for, we offer an option for store credit for the total amount paid (minus additional costs incurred by Sofine Jewelry); store credit does not expire or deduce in value.
An order may be cancelled before the item has shipped out. Once the item has been shipped - the item must go through the return process. Please see our Refund Policy for detailed steps on initiating a return.
Sofine Jewelry will cover and repair any cost associated with damage of an item within 30 days of purchase. This cost is inclusive of domestic outbound shipping for online orders. (Returning the jewelry back to you). If your jewelry piece has been damaged, please send a detailed photo of the damaged jewelry piece to firstname.lastname@example.org. There is a flat fee of $30 for any jewelry piece that will need repair beyond 30 days but up to 1 year. Repair cost for stone resetting or replacement will be subject on a case by case basis. Each repair will be determined by the nature of the case. Any jewelry that has been altered by anyone other than Sofine Jewelry will not fall under our repair warranty. Repair time will vary (4 - 8 weeks) depending on the nature of the damage as we do not want to rush the repair of the jewelry piece. Sofine Jewelry has the right to deny any damages that do not fit within our policy.
At Sofine we are committed to protecting your privacy. We do not share any of your information with third-party organizations. Our online store is powered by Shopify and you are able to read more about how Shopify uses customer data here. If you feel unsafe with sharing personal information through the Shopify platform please email us at hello@shopsofine and we will be happy to place an order for you through email.